Customer Support

Every item is printed individually for you. There’s no shelf in a warehouse to put a return back on, which shapes our return policy.

We’re unable to take items back because you changed your mind. If you ordered the wrong size, email us and we’ll see what we can do. We cannot ensure size exchanges as it includes printing a new item on demand. Checking the size chart on the product page is the surest way to get it right the first time.

In either case, please get in touch with us within 28 days of delivery (or within 28 days of the estimated delivery date if the package never arrived.) After this window, we’ll be unable to initiate a return or refund.

Please note: This policy only applies to orders placed directly from our shop and fulfilled by our partner, Printful. For orders placed via a partner’s shop (i.e., Our Place, Vonhelmick, etc.), please refer to their respective policies.

See our full Return and Refund Policy here.

Yes, in the cases listed in our return policy: An item that arrives damaged, defective, or misprinted, or a package that is confirmed to be lost in transit. In these cases, you may select a replacement or a refund. We do not refund change-of-mind returns and cannot ensure exchanges if you ordered the wrong size.

All refunds must be initiated within 28 days of delivery. Read our full Return and Refund Policy for more details. If you’re unsure whether or not you qualify for a refund or replacement, please reach out to us at shop@kenjilopezalt.com.

Approved refunds go back to the original payment method. It usually takes a few business days for your bank or card issuer to post it, which is out of our hands.

If more than 10 business days have passed since your refund was approved, please reach out to us at shop@kenjilopezalt.com with your order number and we’ll see what we can do.

To initiate a return or exchange, email shop@kenjilopezalt.com with your order number and a description of the problem. If the item arrived damaged or misprinted, include a photo showing the whole item. We'll take it from there.

While completing a return or exchange, please do not ship anything back unless we ask you to.

Please note: All returns or exchanges must be initiated within 28 days of delivery (or within 28 days of the estimated delivery date if the package never arrived.) After this window, we’ll be unable to initiate a return, refund, or exchange. Read our Return and Refund Policy for more details.

If you ordered the wrong size, email us and we’ll see what we can do. Because everything in our shop is made to order, we cannot ensure exchanges or swaps as it includes printing a new item on demand. Checking the size chart on the product page before you place your order is the surest way to get it right the first time.

While we cannot ensure exchanges, we would rather you end up with something you can actually wear. Reach out to us at shop@kenjilopezalt.com within 28 days of delivery with your order number and your new requested size to see if an exchange is possible.

Please note: Every apparel product page has a size chart with measurements for that specific item. Sizing varies between styles, so please double check the size you’ll need before initiating an exchange.

Not yet, but we're working on it! We know how international this community is and we're expanding as fast as we can. Check back regularly or email shop@kenjilopezalt.com and we'll update you on where we’re at in the process. Thank you for your patience!

All of our merch is made to order. This means nothing sits in a warehouse and each item is printed after you buy it by our fulfillment partner, Printful, and shipped directly to you.

Production takes an average of 2–5 business days and more than 97% of orders will ship within 5 days. U.S. shipping takes another 1–8 business days, excluding weekends and holidays, depending on where you live. You should plan on roughly one to two weeks for your order to arrive from the time you placed your order.

Please also note that knitwear will take longer to produce than printed items.

You'll receive an email with a tracking number as soon as your order ships. If you use the Shop app, your order should be trackable there as well.

If your order ships in more than one package, each will get its own tracking number and email.

Give the tracking link up to 24 hours to begin showing movement as the carrier may be delayed in scanning the package.

Please email shop@kenjilopezalt.com and we'll take care of it.

If your order arrived damaged, defective, or misprinted, send your order number and a photo showing the whole item. We will reprint and reship at no cost to you. You do not have to send the original item(s) back, either.

If your order never arrived, please check the tracking link first since carrier scans may be delayed. If tracking has stalled or shows as delivered and the package still has not arrived, please email us and we will work with the carrier on a resolution.

Please get in touch with us within 28 days of delivery (or within 28 days of the estimated delivery date if the package never arrived). After this window, we’ll be unable to file a claim, so please reach out promptly.

Overnight delivery is not available. We do offer Express shipping at checkout for eligible items, which should deliver 1–3 business days after your order is printed and packed. Please be aware that Express shipping speeds up the shipping leg only. It cannot shorten production.

Express shipping is available for U.S. addresses only. It cannot be used for PO boxes or APO/FPO addresses, and it needs a phone number for the delivery. If your cart includes an item that is not eligible for Express, the whole order will ship with standard shipping instead.

Yes. Orders over $75 shipped within the United States get free shipping, applied automatically at checkout.

Generally no, as orders move into their production phase quickly and you are unable to change, modify, or cancel your order once printing begins.

If you would like to make a change, please email shop@kenjilopezalt.com as soon as possible and we will do our best to accommodate the request.

We accept major credit and debit cards through Shop Pay, alongside Apple Pay and Google Pay. You'll see every available option at checkout.

Everything sold directly through this shop is Kenji's own merch. Designs are illustrated by David Hudson. Each item is printed and shipped by Printful, our print-on-demand partner. Nothing sits in a warehouse; everything is made directly for you once you order it.

Other products you might see in the shop—like cookware, books, or food items—are made and sold in partnership with Kenji, by other companies. Those products will direct you to the seller’s own site rather than adding it to a cart here.

Yes, in places where it's required. Sales tax is calculated at checkout based on your shipping address and the rules that apply there. You'll see the exact amount before you pay.

If items are missing from your order, it’s most likely due to a split shipment. Orders with more than one item are sometimes produced at different facilities and shipped separately, each with their own tracking number and shipping email. These emails will be sent at different times during the production timeline, so please give it a couple days before reaching out.

If you never receive a tracking number for a product, or if every package shows as delivered and something is still missing, email shop@kenjilopezalt.com with your order number and the missing product and we’ll work to make it right.

Every apparel product page has a size chart with measurements for that specific item. Sizing varies between styles, so please check the size chart on the product you're buying rather than going by your usual size.

We are unable to ensure exchanges if you order the wrong size. Read our full Return and Refund Policy for more details.

We prioritize products that are made well and are comfortable to wear. Kenji only recommends products he uses himself. Specific fabric and material details are listed on each product page.

We would love to hear it! Use this form to send us your product requests or ideas.

Gift cards can be found here. Pick the amount you would like to load onto the card and check out. The card is delivered by email as a code, so there's nothing to ship and it works well as a last-minute gift.

Enter your code at checkout in the “gift card and discount” field, and the balance comes off your total.

If your order costs more than the card, you will pay the difference with a card or wallet. If it costs less, you’ll be left with the remaining balance on the gift card. Simply use the same code again when you’re ready to place another order to use your remaining balance.

Please note: Gift cards are only redeemable for merchandise from the Kenji López-Alt merchandise shop, not for partner products or Kenji’s Patreon. Patreon gift subscriptions can be found here.

No. Your balance stays on the card until you use up the entire amount. The gift card code will remain the same, as well.

Some links on this site and products in the shop may link to another retailer instead of adding to a cart here. If you buy through one of those links, Kenji’s business may earn a commission. It costs you nothing extra and will not change the price you pay.

Those orders are handled entirely by the other retailer, including payment, shipping, and returns. Please direct any questions about those products to their respective seller.

Kenji only links to things he actually uses and recommends. You can read more about how he handles recommendations and sponsorships in his editorial ethics here.

Read our Affiliate Link Disclosure here.

Watch your Patreon feed! Kenji occasionally shares early access and/or shop discount codes with paid supporters on Patreon, but it only happens when there's something worth sharing rather than on a strict schedule.

There's nothing to set up or connect. Your Patreon membership and the shop are separate, and any codes you have access to will come through Patreon.

Super Frienji and Cookbook Club subscribers will receive early access and/or discount codes for all new drops on the shop. Keep an eye on the Patreon feed; any codes you have access to will come through there when there’s an ongoing promotion.

Head to frienji.kenjilopezalt.com and pick a tier. There are three:

Frienji: Our free tier, complete with a weekly ad-free video and accompanying article or recipe.
Super Frienji, $5/month: All the benefits of the free tier alongside bonus content, including livestreams, extended videos, articles; early access and discounts on products; and more.
Cookbook Club, $10/month: All the benefits of the previous two tiers alongside test recipes from Kenji and guest chefs, a look behind the curtains at the cookbook writing process, and more. If you’re looking for a project in the kitchen, this is the tier for you!

You can gift either paid tier via patreon.com/kenjilopezalt/gift. Pick the tier, choose how many months you'd like to give (anywhere from 1 to 12), and Patreon sends you a redemption link to pass along.

A few things worth knowing: Your recipient has 90 days to redeem the link. Gifts don't renew automatically when they run out, so nobody gets surprise-charged at the end of their gift subscription. And you'll need your own Patreon account to buy one, since there's no guest checkout.

P.S. Twelve-month gifts get an annual discount of 20% applied automatically!

Email shop@kenjilopezalt.com. Include your order number if your question is about an order, and we'll get back to you within two business days.

All of our policies are linked in the footer of every page: shipping, returns and refunds, privacy, cookies, terms of service, affiliate disclosure, and our accessibility statement.

Kenji's approach to sponsorships, affiliate relationships, and product recommendations is spelled out in his editorial ethics. If you're interested in building a partnership, please reach out to us at inquiry@kenjilopezalt.com.

Please send partnership inquiries there rather than to shop@kenjilopezalt.com, which is for customer orders and inquiries only.